What To Do If Your Car Insurance Claim Is Rejected
Article by Catherine Moody
There are many articles that explain how to make a car insurance claim, but few provide help you in the worst case scenario where your insurer might reject your claim.
Considering many insurance companies do end up either rejecting motor insurance claims or reduce the payments they make, here is an article explaining how to deal with exactly that scenario.
Several factors could trigger such an outcome. First off, your insurer might come to the realization that you were the main culprit in the accident you put forward, if it is a claim related to theft from the car, or maybe even the car itself.
Watch out for clauses
It could be found that your car insurance policy has a clause written in it which would invalidate any claim, or it could be decided that the claim should be settled under another policy such as your home contents insurance (particularly in the case of theft from the vehicle.)
Providing any information that is inaccurate or a lie can also lead to the rejection of your claim, as well as being unable to provide receipts as a proof to claim for thefts of the items that may have been in your car. Lastly, if the book price of the car is a lot less than the money you have invested in it, you may lose out to quite a high degree.
If you undertake an insurance policy, your insurer will fully expect you to give up any details that could be of help or importance to them, you are expected to do this even if you are not asked to.
Many insurance companies have been known to use this easily grey area perspective on the sharing of information to give justification for their rejection or downscaling of claims.
The small print
If you find yourself in such a situation, the best thing you can do is remember that the small print of your policy carries a lot of weight so to stay safe, study it thoroughly before, during and after your claim (and ideally before taking out a policy in the first place)
As well as this, keep accurate records of conversations and correspondence as well as any receipts, as these can be a huge help in backing up your claim. Considering that the payout figure given by your insurance company is not for definite, instead of simply agreeing to the amount you are offered, you are perfectly entitled to question the payout and put forward why you think it should be made higher.
If it turns out that you still feel something dodgy is afoot, your next step can be to contact the Financial Ombudsman Service, (FOS), who act as an independent arbitrator to resolve conflicts between insurance companies and customers, they deal with thousands of complaints every year.
To do this you must first confirm your car insurance claim has been dealt with in full by your insurance company. You can raise your complaint with the FOS once your insurer has provided a letter or final response to your complaint or has failed to do so within eight weeks.
About the Author
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